Frequently Asked Questions

How can I contact Celeste Harper?

You can email us at info@celeste-harper.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where are the products located and shipped from?

Some of our products are located and shipped from within Australia, while others are shipped from China. Which of our warehouses we ship your products from can vary based on stock levels and demand. For full transparency, our products are not made in Australia and are generally made in China to ensure you get the best products at the best possible prices.

Which types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, Google Pay, Apple Pay and any of the methods listed on our product pages.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes or cancellations within 15 minutes of ordering. After this timeframe, orders are automatically processed and requests after this time will be denied. Your order can be returned for a full refund after it is received.

Is delivery free?

Yes, all orders placed come with fast and free delivery.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time during holidays or sale seasons. Orders are processed Monday to Friday, typically within 1–2 business days, and shipped the next day. We don’t ship on weekends.

How long will it take to receive my order?

We aim for a 7–12 business day delivery window (Monday to Friday).

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed are tax-free in AUD, which means you may need to pay import duties/taxes upon delivery. These are determined by your local customs office and are your responsibility. We are not responsible for delays caused by customs.